What is it?
The Livn wholesale program is designed to be a ‘quick start’ catalogue of global products allowing Livn customers to start selling the moment they go live with Livn API services.
Livn contracts with suppliers of tours and activities and resells these products to its customers (Livn is the Distributor). The relationship with the supplier is held by Livn and all bookings and enquiries are managed by Livn, including cancellations and refunds.
Livn passes on most of the commission to you (you are the Seller).
Booking Invoice
When a booking is made via Livn the Livn accounts team will email you a copy of the invoice. You do not need to pay these invoices as the amount will be deducted from your security deposit (see below), they are just for your records to confirm a booking has been made.
Monthly Statement
A statement is sent monthly and will show how much you have remaining in your security deposit.
What is an invoice?
An invoice is like a purchase order/receipt of the booking made. This is for your records.
What is the Security Deposit?
The security deposit is an amount held on file by Livn to cover the cost of bookings made in Livn’s wholesale program. It allows Livn to pay its suppliers and prevents the need for you to pay each booking invoice individually. The amount is agreed upon in your contract and is subject to review based on booking volumes.
What happens if the Security Deposit reaches the agreed amount?
When your Security Deposit falls below the agreed amount (normally 50%) the Livn Accounts team will send a statement. You will need to pay a top-up amount to bring the security deposit balance back to 100%. Statements are also sent at the end of each month.
What happens for a cancelled/refunded booking?
For cancellations and refunded bookings, they will appear as a credit on your statement. This increases the balance on your security deposit.
Who do I contact if I have any statement queries?
Please raise a ticket at support.livn.world or email finance@livn.world.
How long does it take for a refund to show on my statement?
Please allow 4 - 6 weeks for the funds to show up on your statement.
What is it?
Livn API Direct allows you to contract directly with suppliers of tours and activities (you are the Distributor and the Seller). The relationship with the supplier is held by you and all bookings and enquiries are managed by you directly with the supplier, including cancellations and refunds.
Livn charges fees agreed upon in your contract.
Monthly Invoice - Transaction Fees
Livn Accounts will send an invoice with a booking report (if requested) for the previous month showing all transactions. The bill will be paid to Livn as per the agreement.
Livn API Direct FAQ
Who do I contact if I have any invoice queries?
Please raise a ticket at support.livn.world or email finance@livn.world.
I have a question about reservations, rates or commissions, what should I do?
If you have a question about bookings, rates or commissions for an API Direct booking you need to go directly to the supplier. Livn is unable to assist as the contract is between the supplier and you.